Terms and Conditions

Please read our Terms and Conditions carefully below, before making a purchase from our online store.

Trading Details

Paper Turtle
207 High Street
Lewes
East Sussex
BN7 2NS

Telephone: (01273) 487066

Email: paperturtleuk@gmail.com

We are a small family business and are not VAT registered, therefore the prices you see online, do not ​include tax.

Payment via our online store is in Pound Sterling using our secure check out system.  Payment must be received in full in order for us to despatch your order. 

We endeavour to keep our online stock as accurate as possible, although sometimes errors may occur.  If an item you have ordered is found to be unavailable, we will contact you immediately and offer a full refund or the option to back-order the items not in stock.
You will receive an email confirmation after your order has been placed and again once your order has been despatched.    
All card sizes provided online are approximate and do not include the envelope.

Delivery


UK

Our standard UK delivery charge at Paper Turtle is just £1.50* no matter how big or small your order.


All cards are sent out by First Class Royal Mail delivery.
We aim to post out your completed order with 24 hours of order placement.


Our UK service covers the Channel Islands, Highlands, Northern Ireland, Scilly Isles and the Isle of Man.


Europe

We currently ship to the following Countries;

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxemberg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.


Our standard delivery charge at Paper Turtle is just £3.95* no matter how big or small your order.


All cards are sent out by Royal Mail International Standard delivery.
We aim to post out your completed order with 24 hours of order placement.


Rest of the World


We currently ship to the following Countries;

Australia, Canada, China, Hong Kong, Japan, Singapore and U.S.A.

Our standard delivery charge at Paper Turtle is just £5.95* no matter how big or small your order.

All cards are sent out by Royal Mail International Standard delivery.
We aim to post out your completed order with 24 hours of order placement.

* some larger items may have an additional postal charge - this will be stated within the listing

Returns 

We accept returns
within 21 days of order despatch - refunds will be given on items received back in their original packaging and in a re-saleable condition.  The return postage will not be refunded by Paper Turtle.    Please email us at paperturtleuk@gmail.com before making a return and also obtain 'proof of postage', as a refund can not be made until the item(s) is received back.  We will confirm your refund, once your item has been received back in the above stated condition.

Privacy Policy

At Paper Turtle we are committed to working in accordance with the Data Protection Act 1998.  
In order to process your online order we collect basic information from you.  These details are lawfully collected and are will never be passed on to any third parties.  We do not retain your payment card details after your order has been processed.

Our website operates with Cookie data.   Cookies are small pieces of identifier data sent from our website to your web browser.  Data stored in a Cookie is used to enhance your shopping experience with us, making it easier to retrieve shopping baskets, etc - not to track your shopping history nor collect any
personal browsing data.
 We recommend that our customers allow the use of Cookies in order to get the best out of our site - however, if you wish, you can disable Cookies in your web browser settings before you commence your order.