Delivery and Returns
Delivery Charges
Our standard UK delivery charge for greeting cards is £2.75.
All cards are sent out via Royal Mail 48 Hour Tracked delivery.
We aim to post out your completed order within 2 working days of order placement.
For heavier items - for example Pop and Slot Advents our postal rates are as follows:
Up to 2 kg = £3.95
2kg or over = £5.95
Heavier items will be sent via either Royal Mail 48 Hour Tracked delivery or Courier.
Our UK service covers the Channel Islands, Highlands, Northern Ireland, Scilly Isles and the Isle of Man.
Returns
We accept returns within 21 days of order despatch - refunds will be given on items received back in their original packaging and in a re-saleable condition.
Please email us at paperturtleuk@gmail.com before making a return.
When making the return please obtain a 'proof of postage' receipt from the Post Office.
The return postage and the initial postage charge paid at the time of order placement will not be refunded by Paper Turtle, unless of course the item(s) is faulty.
We will confirm your refund, once your item has been received back in the above stated condition.